FreeISBN

Open Publishing Resources

Refund and Returns Policy

At Bookllo Publishing LLC, operating through freeisbn.com and bookllo.com, we strive to provide exceptional services to our authors. This refund policy outlines the conditions under which refunds may be issued for our services, including Basic ISBN, Custom ISBN, and Book Publishing and Marketing Services. All payments are processed by Bookllo Publishing LLC, registered in the United States.

1. Basic ISBN Service

The Basic ISBN service allows authors to publish their book using the Bookllo Publishing imprint without sharing royalties or ownership.

  • Refund Eligibility: A full refund is available within 30 days of purchase if:
    • The ISBN has not been assigned to the author’s book.
    • The author agrees in writing to not use the ISBN for any publication after the refund is issued.
  • Process: To request a refund, contact our support team with your order details. Upon verification, the refund will be processed within 7–10 business days.
  • Note: Once an ISBN is assigned to a book, it cannot be reused or refunded, as it is permanently linked to the publication.

2. Custom ISBN Service

The Custom ISBN service allows authors to publish their book using their own imprint name. Custom ISBNs are delivered manually within 1–4 business days, depending on holidays or operational delays.

  • General Policy: Custom ISBN purchases are non-refundable except under specific conditions.
  • Refund Eligibility: A full refund may be issued if both of the following conditions are met:
    • The Custom ISBN provided by Bookllo Publishing LLC is proven to be non-functional (e.g., rejected by a publishing platform due to an error on our part).
    • The purchase includes fewer than 4 Custom ISBNs.
  • Process: To request a refund, authors must:
    • Submit proof of the ISBN’s non-functionality (e.g., error messages or rejection notices from the publishing platform) to our email address within 30 days of purchase.
    • Return the non-functional ISBN to Bookllo Publishing LLC, agreeing not to use it for any publication.
    • Upon verification, the refund will be processed within 7–10 business days.
  • Note: Refunds will not be issued for Custom ISBNs that are functional but unused or for orders of 4 or more Custom ISBNs.

3. Book Publishing and Marketing Services

Our Book Publishing Services include book formatting, uploading to Amazon, and other publishing-related tasks. Our Marketing Services include author website design, Amazon ads, and similar offerings.

  • General Policy: These services are non-refundable due to the customized nature of the work and the resources allocated upon purchase.
  • Payment Terms: A 50% non-refundable deposit is required upfront for all Book Publishing and Marketing Services. The remaining balance is due upon completion of the service, as agreed in the service contract.
  • Process: In the rare event of a service delivery issue, please contact via email to discuss resolution options. While refunds are not typically offered, we may provide alternative solutions, such as service revisions or credits, at our discretion.

General Terms

  • Refund Processing: Approved refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on the payment provider.
  • Non-Transferable: Refunds are only issued to the original purchaser and cannot be transferred to other individuals or services.
  • Contact Us: For refund inquiries or assistance, email us.
  • Policy Updates: Bookllo Publishing LLC reserves the right to update this refund policy at any time. The latest version will be posted on our websites.

Intellectual Property (IP) Protection

Upon receiving a refund for any service, you are prohibited from using any content, ISBNs, or materials provided by Bookllo Publishing LLC during the service process.

Support

If you need clarification regarding our refund policy, please reach out using our contact page or via email at get**@**freeisbn.com.

Policy updated on June 12, 2025